NEXPA Service Request Portal
NEXPA Service Request Portal
1. What Customers Can Do
Use the portal to submit service complaints, attach issue photos, monitor ticket progress, review repair completion when required, and download the completed service report PDF.
Customer accounts can only see service requests linked to their own company. Internal NEXPA tickets and internal analysis notes are not shown to customers.
2. Login
Sign in using the username and password provided by NEXPA. If the password is entered wrongly too many times, the portal may temporarily slow down further login attempts for security.
Contact NEXPA support if the account is inactive, the project list is empty, or you cannot access your company tickets.
3. Dashboard
The dashboard summarizes your company tickets. Select a status card to open the matching tickets on the Service Requests page.
Newly submitted or acknowledged tickets waiting for service progress.
Tickets currently being handled by NEXPA.
Repair completed or service report generated.
Tickets that have finished the full service cycle.
4. Submit A Service Request
Open Service Requests and choose New Request. Select the affected project, then enter the contact person, phone number, email, equipment/system, complaint title, complaint description, and priority.
- Use a short issue title, such as "LPR camera not reading plate".
- Describe what happened, when it started, and whether the issue happens all the time or only sometimes.
- Choose the priority based on operational impact, not only urgency.
5. Attach Images
You can attach up to 10 images. JPG, JPEG, PNG, HEIC, and HEIF files are accepted, with a maximum size of 20 MB per image.
On mobile, choose the upload area, take a photo or select an existing image, then wait for the uploaded file to appear in the list before submitting the request.
You can remove uploaded images before submission. After the ticket is created, you can still add more images while the ticket is not closed.
6. Track A Ticket
Open Service Requests to view your company tickets. Select the request number to see the complaint details, attachments, current status, acknowledgement, repair progress, and available report actions.
7. Review Repair Completion
When a repair is marked completed, review the service details shown on the ticket. If the issue is not resolved and the reject option is available, submit the reason clearly so NEXPA can continue follow-up.
8. Download PDF
When NEXPA generates the service report, a Download PDF button appears on the ticket page. Use it to keep a copy of the completed service report for your records.
9. Account Access
Customers cannot create companies, projects, users, troubleshooting reports, root cause analysis, WhatsApp settings, or admin settings. These areas are managed by NEXPA administrators and engineers.